Return Policy

Canacare want you to shop with confidence, however for hygiene reasons we are unable to exchange or refund any bedding products unless you have a valid claim at law (see below). We encourage you to select these items carefully before purchase. Postage charges are not refundable unless the item/s are being returned under a warranty claim. We are unable to accept for exchange any goods.

If the item/s is faulty or wrongly described, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. To assist in determining whether a product is faulty or wrongly described please email us at Refunds for faulty items will be credited in the same form as the original payment.

Any damage caused by courier needs to be reported to us within 24 hours of receiving the item.

If you are acquiring goods (or services) from Webretail Limited for business purposes as defined in sections 2 and 43 of the CGA, you agree that the consumer guarantees provided for in the CGA will not apply to the supply of those goods (or services).

Our warranties do not cover; change of mind, incorrectly laundered items, items where the tags have been removed, damage caused by neglect or misuse or general wear and tear.