65 Elizabeth Knox Place, Auckland, New Zealand

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Free delivery for all online orders to a New Zealand address.
For overseas order, please send us an email to work out shipping costs.

Which payment methods are accepted in the Online Shop?

We accept payments by VISA and MasterCard, Alipay and any New Zealand Major Banks Direct Debit.

How long will delivery take?

New Zealand: North island 2-3 days approximately South island 3-4 days approximately

Worldwide: 7-20 days approximately depending on country (to be confirmed by email)

How to care my Wool duvet?

Care instructions: Wool Duvet: Gentle Machine wash in 30°C warm water. Do Not Bleach, Do Not Tumble dry! Hang  Dry.

Alpaca Duvet: Dry Clean and Spot Clean Only.

To retain its freshness should be aired and shaken regularly.

What exactly happens after ordering?

After ordering, allow us to check our stock availability and we will email you to confirm the payment details and shipping options.

Do I receive an invoice for my order?

Yes, you can request a GST invoice for your order.

Send us an email